Team Lead - US Healthcare

Hexaware Technologies

5 - 7 years

5 - 6 Lacs

navi mumbai

Posted:None| Platform:

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Skills Required

eligibility enrollment edi files us healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift Times

Location :

Role & responsibilities

Overall responsibility for ensuring eligibility services meet or exceed client and operational KPIs
Serve as a resource/SME for team members and projects on all aspects of Eligibility including, but not limited to COBRA, Dependent Eligibility Audits, Electronic Eligibility, automated enrollment, Real Time Eligibility, ID cards, in addition to manual enrollment.
Develop, maintain and manage operational dashboards that include KPIs and staff resource plans
Manage and prioritize department, team and individual plans actions with a client centric and forward thinking perspective
Use process methodologies, like root cause analysis, to determine and implement opportunities that improve service levels and KPIs.
Resolve client or member/employee escalated issues.
Collaborate with other departments as needed to resolve escalated issues.
Create and ensure documentation is accurate and current for the team. Such information to be available and used to develop existing staff and the onboarding of new staff.
Ensure compliance with all related regulatory requirements, manage DOL required timeframes.

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