Posted:4 weeks ago|
Platform:
On-site
Full Time
✅ Lead and motivate a team to achieve performance goals
✅ Monitor KPIs and ensure SLA adherence
✅ Conduct performance reviews and provide coaching
✅ Manage escalations and ensure timely resolutions
✅ Develop and implement training for continuous improvement
✅ Collaborate with other teams to enhance customer experience
⭐ Proven leadership experience in a BPO setup
⭐ Strong communication, analytical, and interpersonal skills
⭐ Proficiency in MS Office and call center tools
⭐ Ability to manage performance and build a positive team culture
📩 How to Apply
👉 Send your resume to: jovviya.kappan@skillactz.com
📱 WhatsApp for Quick Connect: +91 89214 18070
Trinity SkillWorks Private Limited
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