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Team Lead

Teleperformance (TP)

1 - 2 years

|

3 - 4 Lacs

goregaon mumbai (all areas)

Posted:20 hours ago| Platform:

Apply

Skills Required

net promoter score shrinkage csat aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

* Manage a team of customer service representatives to achieve daily, weekly, and monthly targets.

Minimum 1 Year on paper Team leader experience.
* Monitor and analyze key performance indicators such as attrition, shrinkage, CSAT, NPS, and AHT to identify areas for improvement.
* Develop and implement strategies to reduce attrition rates and improve overall team performance.
* Collaborate with other departments to ensure seamless communication and effective issue resolution

Open to work in day shift / 6 days working 1 week off(rotational)

Interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

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