Team Lead

Job Description

Greetings from Sagility! We are hiring for the position of Team Lead AR Calling & Denials Management . Job Overview: We are looking for a skilled and experienced Team Lead with over 5 years of hands-on expertise in AR Calling and Denials Management in the hospital billing domain. The ideal candidate should possess a deep understanding of the healthcare claims process, strong leadership qualities, excellent communication skills, and a proactive mindset focused on process improvement and service quality. Note: Only candidates currently working as Team Leads (TL on paper) will be considered. Candidates must be comfortable working night shifts and work from office (WFO) . Key Responsibilities: Lead the AR Calling & Denials Management process while ensuring compliance with healthcare billing standards. Represent the team in client meetings, providing actionable inputs and aligning with client requirements. Analyze workflows and identify opportunities for process optimization and increased efficiency. Monitor service quality, ensuring all SLAs and performance standards are consistently met. Train, coach, and mentor team members and new hires on process improvements and technical skills. Conduct regular quality audits and provide constructive feedback to improve team performance. Resolve complex claims and denials issues, offering subject matter expertise where required. Ensure team adherence to operational procedures and assist with continuous process enhancements. Collaborate cross-functionally to align team operations with organizational goals. Drive continuous improvement initiatives and implement best practices in AR & Denials processes. Required Skills & Qualifications: Proven experience as a Team Lead in AR Calling & Denials , specifically in hospital billing . Strong background in quality audits and continuous process improvement within the healthcare BPO space. Exceptional communication, leadership, and conflict-resolution skills. Proficiency in CRM systems, healthcare billing software, and other relevant technology platforms. Ability to analyze performance data and make data-driven decisions. In-depth understanding of healthcare claims, billing cycles, and denial codes. Strong problem-solving capabilities and ability to lead teams through complex claim scenarios. Collaborative approach with a focus on achieving operational excellence. Work Type: Full-Time Work Mode: Onsite (Work from Office) Location: Hyderabad Shift: Night Shift Why Join Sagility? Be part of a dynamic and growing healthcare solutions team. Enhance and grow your leadership skills in a supportive environment. Contribute to impactful work that drives real change in healthcare processes. If you meet the above qualifications and are ready to take your career to the next level, we encourage you to apply! Send your updated CV to: Rani Ramchandani Rani.ramchandani@sagilityhealth.com