Team Lead ( RCM - AR Calling )

Provana

5 - 10 years

4 - 9 Lacs

noida ghaziabad new delhi

Posted:2 weeks ago| Platform:

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Skills Required

team handling ar calling denial revenue cycle management team leading us healthcare rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Management

Lead, mentor, and manage a team of AR analysts.
Monitor team performance against KPIs and SLAs.
Conduct regular performance reviews and provide constructive feedback.
Manage staffing, training, and development needs of the team.
Foster a collaborative and high-performance work culture.

Client Management:

Serve as the primary point of contact for client communications.
Understand client expectations and ensure service delivery aligns with agreed standards.
Conduct regular client meetings and performance reviews.
Address and resolve client escalations and concerns promptly.

Process Oversight

Oversee day-to-day AR operations including claim follow-up, denial management, and resolution.
Ensure compliance with client-specific guidelines and industry regulations.
Identify process improvement opportunities and implement best practices.
Collaborate with cross-functional teams to streamline workflows.

Reporting & Analysis:
Review and analyze AR reports to identify trends and areas for improvement.
Provide regular updates to senior management on team and client performance.
Ensure accurate documentation and reporting of all activities.

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