Team lead - Order to cash - Accounts receivables

Role Overview: You will be responsible for recording collections and credit management transactions, serving as the primary point of contact. Your role will involve having end-to-end OTC knowledge, including sales order, collection, and billing. You will also be the point of contact for resolving customer or stakeholders queries. Key Responsibilities: - Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency - Ensure timely and accurate generation and delivery of customer invoices - Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding) - Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders - Send Collection reports on a timely basis to BU/NECI Finance - Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions - Understand the Credit Management process and define credit limits for new customers - Create collection entry in SAP post confirmation from stakeholders - Respond to queries in a timely and accurate manner - Update DTP-SOPs regularly - Adhere to process-defined Service Level Agreements (SLA) and Turn Around time (TAT) - Perform collection and credit management tasks as per defined TAT - Ensure 100% accuracy rate in day-to-day activities to meet SLAs - Perform technical, commercial, and administrative validation on a customer order - Record daily volumes, rejections, exceptions, and quality checks in a timely manner - Track key metrics such as aging reports, collection efficiency, and cash flow performance - Identify inefficiencies and lead automation - Coordinate with stakeholders to understand any discrepancies in order details - Strong understanding of team management - Ensure smooth execution of day-to-day tasks and maintain adherence to process timelines and service levels Qualification Required: - Postgraduate (B. Com/Honors) or a bachelor's degree with relevant experience in OTC Operations - Graduate with 8 to 10 years of experience in OTC or Accounts Receivables - Strong knowledge of OTC operations - Team handling experience - Working knowledge of SAP Finance module - Experience in shared services/customer-facing environment - Understanding of standard operating procedures - Knowledge of system, applications, operating tools, metrics, and excel - Good communication skills, plus good verbal & written presentation skills - Flexibility to work within a high-growth, rapidly changing environment - Ability to self-motivate and initiate change - Ability to work with colleagues at all levels Additional Details: NEC Software Solutions (India) Private Limited is a leading provider of end-to-end IT services with more than 30 years of experience. With a strong workforce of over 1300 employees, the company has earned a reputation for consistently surpassing customer expectations and delivering high-quality software products.,