Team Lead Operations

Regalix

4 - 5 years

9 - 14 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

Team Management Career Development Crm

Work Mode

On-site

Job Type

Full Time

Job Description

Duties and responsibilities:
Handle a team of 8-10 Customer success associates.
Meet all people management metrics:
Responsible for Attrition, Manpower requirement.
Capacity planning.
Utilization and Scheduling.
Efficiency per person, Monitoring.
Time Management, Seat Utilization.
Statement of Work.
Business Continuity Plan.
Reports, Dashboards, and other deliverables as required.
Communicate with the customer regularly to discuss operational issues and CTQ delivery, raise issues build a relationship, understand customer issues proactively, and fix to get the delight factor.
Meet SLAs established for current processes and find improvements to reduce turnaround times for deliverables.
Coach mentor people, Motivating team with excellent people touch.

Skills Required

4-5 years of work experience in Advertising Operations, client servicing team management.
Have managed an 8 - 10-member team.
Experience with US markets is highly valued.
You have excellent oral written communication skills and have experience in breaking down complex ideas into simple to understand steps.
Proven customer support experience, preferably in the advertising/digital marketing domain.
Track record driving team to over-achieving chat/calls handling quota.
Strong command over written language.
Strong email/written communication skills verbal communication.
Familiarity with CRM(SFDC) systems and practices.

More Jobs at Regalix

Hiring Now - International Voice Sales Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

International voice process -Outbound Sales

Hyderabad

Experience: Not specified

INR 3 - 4 Lacs

Hiring Now - International Voice Sales Executive

Hyderabad

Experience: Not specified

INR 1 - 4 Lacs

Mega Walk-in Drive For International Voice Process - B2B sales

Hyderabad

1 - 6 yrs

INR 3 - 4 Lacs

Sales Development Representative

Bengaluru

Experience: Not specified

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.