Team Lead - Operations

As a Team Leader - Operations at Movate in Chennai, India, your role will involve: - Educating, reminding, and reviewing your team/individuals on their KRA goals & targets. - Sharing Engineer Scorecard within the team to enable individual awareness on KRA goals, targets, and their current stand. - Arranging team meetings to discuss operational issues and ways to achieve operational excellence. - Managing teams" KRA goals and target achievement. - Taking ownership of cases, whether political or technical, by keeping track & following up on escalated cases. - Ensuring progress of cases through backlog review. - Notifying/discussing with the manager on cases that require technical assistance or political management. - Identifying Knowledgebase availability and creating/publishing new Knowledge Base Articles. - Being jointly responsible, along with the manager, for identifying candidates for PIP and planning refresher training. - Training engineers on topics identified by the escalation leads. Qualifications required for this role include: - Overall experience of 5-6 years. - 1-2 years of experience in managing technical support. - Ability to manage client relationships effectively. - Strong skills in team/people management. - Proven track record in Resource Management (Roistering/Scheduling/Case Management), Metrics Management, Goal setting (KRA), and Conducting Reviews. If you are a mature, goal-oriented professional with the desired experience and skills, we encourage you to apply by sending your resume to Deebathra.Abrahamgnanadass@movate.com. Regards, Deepu,