Job
Description
Job Role : Team lead -US Mortgage Loan Origination (Pre Underwriter) Job Location : Pune ( Work from Office) only Company name : M.Phasis (https://www.mphasis.com) Experience : 3+ years in US Mortgage Loan Origination, Pre Underwriter + Income Calculation and at least 1+ yrs experience in Team Handling Mode of Interview : 2 rounds (virtual Discussion) Shift : Night shift Required Skills : Should have Experience At least 1+ yrs in Team handling Should have Experience in Pre Underwriting Should have Experience in US mortgage loan origination Pre Underwriting + income Calculation Should be flexible to support the team 24*7 Should be flexible for WFO permanently Should have Good Communication Skills both written & verbal. Should be available for Night shift Should have Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc. Should have Good planning skills Prior team handling experience is a must Good understanding of key back-office operations metrics Good analytical skill Job Summary Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: • Ensure the SLA's and KPI Targets as specified by the client are met consistently • Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product • Conduct huddle/ trainings for process changes / areas of improvement at defined intervals • Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert • Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels. • Strong attention to detail and comprehension of various control reports • Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in ‘Promoter’ zone • Comply to all ISO & ISMS related protocols • Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process • Maintain staffing requirements as specified from time to time • Control attrition through employee engagement activities • Leading and participating in projects; • Ensuring alignment between Client and delivery team by regularly attending calibration/coaching excellence sessions • Monitoring results and KPI data to drive performance and Team member behaviors including team goals • Conduct periodic appraisals of team members • Publish daily, weekly & Monthly reports • Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc...) to ensure smooth functioning of the process. • Identify portfolio risks resulting from the client's underlying business practices Requirements: This role requires a wide variety of strengths and capabilities, including: • Should be graduate from recognized university • Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review • Prior team handling experience is a must • Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills • Ability to work in a flexible and production-oriented environment • Good interpersonal skills • Good understanding of key back-office operations metrics • Good analytical skill • Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.) • Good planning skills • Good balance between people, process & clients • Good client management & relationship building skills • Ability to work in 24/7 process and mostly in US based shift pattern • Open to Work from Office Salary : Up to 25% to 30% hike from current CTC + Incentives Budget: Upto 10 LPA (Negotiable) *Cab facility is given for both way* Notice Period : Immediate to 30 days If you have any reference Contact 84312 34240
