Team Lead - iSeries Operations

The Role

Senior iSeries Operator at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a iSeries Operato you will be on the technical frontline performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Roles and Responsibilities:

• Responsible for overseeing the day-to-day operations of IBMi(AS/400) systems, ensuring high availability, performance and reliability of critical business applications.
• Responsible for system monitoring, job scheduling, backups, troubleshooting and user support.
• Create, manage and monitor scheduled jobs using tools like Robot, Advanced and Native schedulers.
• Troubleshoot and restart failed jobs, ensuring they complete successfully.
• Monitor batch process, automate job streams and provide daily operational support.
• Maintain system and device health for high volume printers, tape drives.
• Perform and manage backups.
• Analyse logs and conduct root cause analysis of recurring problems.
• Develop training materials and provide guidance to junior staff or cross functional teams.
• Automate routine tasks to improve efficiency and reduce manual interventions.
• Conduct audits and manage compliance with SOX or other regulatory frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Document and maintain operational procedure and runbooks.

Required Technical and Professional Expertise

• 5-7 years of experience in IBMi/AS400 Operations.
• In-depth knowledge of IBMi (AS/400) systems including system architecture, LPAR (Logical Partitioning) and OS versions.
• Ready to work in 24/7 rotational shifts.
• Troubleshooting and technical experience related to IBM i.
• Perform IPL's and good knowledge in disaster recovery planning and execution.
• Expertise in handing transitions.
• Must be able to run jobs from established run sheets and maintain those run sheets
• Knowledge on basic trouble shooting of Mimix, Power HA, iTera.
• Knowledge of backup and recovery tools.
• Ability to work under pressure and handle system emergencies.

Preferred Technical and Professional Experience

• Bachelor's degree in computer science or a related field.
• Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
• Evaluating delivery readiness reviews, RFS approval, job responsibility reviews, and management of the same.
• Perform regular system backups and ensure data integrity.
• Provide technical support to end-users regarding AS400 system issues.