Team Lead Insurance Department

Role Overview: As an experienced Team Lead in the Insurance Department, your role will involve leading a team of insurance professionals and ensuring operational efficiency in processes related to general insurance, such as claims, policy renewals, and customer inquiries. Key Responsibilities: - Leading and managing a team to meet performance targets and KPIs. - Overseeing day-to-day operations to ensure smooth execution of insurance processes. - Creating a positive and collaborative team environment to enhance productivity. - Providing guidance and support to address team members" challenges and queries. - Implementing strategies for operational efficiency and reducing processing time. - Monitoring team performance, providing coaching, training, and feedback for improvement. - Handling escalated customer issues and ensuring timely resolutions. - Preparing and presenting performance reports to senior management. - Ensuring adherence to company policies, industry regulations, and quality standards. - Keeping up-to-date with industry trends, new insurance products, and regulatory changes. Qualification Required: - 2-5 years of experience as a Senior Process Associate in General Insurance. - Excellent communication and interpersonal skills. - Strong leadership abilities to guide, motivate, and collaborate with team members. - Proven experience in managing teams and driving results in a fast-paced environment. - Ability to streamline operations, identify areas for improvement, and implement solutions. - Strong problem-solving and decision-making skills. - Knowledge of insurance products, policies, claims handling, and underwriting processes. - Ability to remain organized and manage multiple tasks simultaneously. Preferred Skills: - Prior experience in leading a team within the general insurance sector. - Proficiency in insurance software and tools like Zoho and Microsoft Tools. Please note that this full-time, permanent role requires working Monday to Friday in the morning shift with a yearly bonus. A Bachelor's degree is preferred, along with 3 years of experience as a Senior Process Associate in General Insurance and proficiency in Zoho and Microsoft Tools. Fluency in English is preferred, and the work location is in person.,