Team Lead

Role Overview: You are an experienced and dynamic Order Management Team Lead responsible for driving team performance, maintaining excellence, ensuring compliance, and fostering continuous development within the team. Your role involves overseeing end-to-end order lifecycle management, handling escalations, and ensuring customer satisfaction by delivering high-quality results. The ideal candidate will have a deep understanding of O2C processes, proven leadership experience, and the ability to optimize team performance. You must possess strong coaching abilities, the capacity to handle complex scenarios, and the skills to continuously improve both team efficiency and quality. Key Responsibilities: - Drive team performance and maintain excellence in order management - Ensure compliance with company policies and procedures - Foster continuous development within the team - Oversee end-to-end order lifecycle management - Handle escalations effectively - Ensure customer satisfaction by delivering high-quality results Qualification Required: - Proven experience in order to cash processes - Strong leadership skills - Ability to optimize team performance - Excellent coaching abilities - Capacity to handle complex scenarios Please note that the job description does not include any additional details about the company.,