Team Lead (Inbound/Outbound Process) - Urgent MNC Hiring!!

Greeting from Navayuga Consultancy Services!!!

We're hiring for an Top MNC, Might be interested to apply??

Position:

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Position Overview

The Team Lead/Sr Team Lead is responsible for ensuring adherence to contractual Service Level Agreements (SLAs) and managing the overall workflow within the team. The role requires analyzing existing work practices, systems, and procedures to improve efficiency and effectiveness. The Team Lead will handle all team-related issues, including people management, conflict resolution, and administrative tasks. The candidate must exhibit excellent leadership qualities to spearhead the team. Exceptional English verbal communication skills are essential to manage client expectations effectively. The role is based in Mumbai and requires working in a 24/7 rotational shift environment.

Key Skills:

• International/Domestic Voice Process
• Customer Support, Inbound/Outbound
• Sales & Lead Generation
• Contact Center operations
• 1+yr on paper Team handling experience
• 24/7 Support

Job Responsibilities:

• Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets.
• Provide guidance and support to team members, fostering an environment of continuous improvement.
• Develop and implement effective strategies to drive team performance.
• Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved.
• Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization.
• Handle change management requests by raising them promptly and following through to ensure successful implementation across the team.
• Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives.
• Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the teams performance and address challenges proactively.
• Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture.
• Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team.
• Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity.
• Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative

# If Interested, Kindly share updated CV with below details

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TO - Email: mohamed.navayuga@gmail.com OR WhatsApp: 9843078960