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For Employers

Team Lead

GVK Emergency Management and Research Institute (GVK EMRI)

2 - 5 years

|

2 - 5 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

team management team handling call center key performance indicators operations management customer service training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and lead a team of call center representatives, providing guidance, coaching, and support.
Monitor team performance and ensure key performance indicators (KPIs) are met.
Conduct regular performance reviews and provide constructive feedback.
Train new and existing team members on best practices, company policies, and service techniques.
Handle escalated complaints and provide effective resolutions.
Track and analyze call center metrics, generating reports for management.
Foster a positive work environment, encouraging teamwork and professional growth.

Interested Candidates Share your Resume

Contact no- +91 7995061581

Mail Id:- Teja_g@emri.in

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GVK Emergency Management and Research Institute (GVK EMRI)

Emergency Services, Healthcare

Hyderabad

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