Team Lead - Digital Banking

Key Responsibilities:

Digital Strategy Execution

• Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.
• Identify key focus areas to enhance digital penetration across customer segments.

Team Leadership

• Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area.
• Promote a high-performance culture and ensure the team is aligned with digital growth objectives.

Customer Onboarding & Engagement

• Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI.
• Monitor onboarding performance and identify opportunities to enhance customer engagement and retention.

Training & Capability Building

• Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products.
• Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage.

Performance Management

• Track KPIs related to digital product usage, customer onboarding, and adoption success rates.
• Generate reports and insights to support data-driven decisions and continuous improvement.

Stakeholder Coordination

• Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives.
• Act as a bridge between regional leadership and ground-level teams.

Customer Experience Enhancement

• Champion a customer-centric approach to digital adoption efforts.
• Gather and analyze customer feedback to implement improvements in digital user experience.

Compliance & Risk Management

• Ensure adherence to regulatory requirements and internal digital banking policies.
• Promote secure onboarding practices and digital transaction safety across all touchpoints.

Educational Qualification:

• Graduate degree in any discipline (mandatory)
• Postgraduate degree in Management or related field is an advantage

Experience Requirements:

• Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role
• Proven track record of managing teams and executing regional initiatives