Team Lead - Deskside

Job Posting Title

Team Lead - Deskside

Location: Gurgaon

Please apply on:

https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Gurgaon-Haryana-India/Team-Lead---Deskside_R-45362

Can also send application to : apeksha.patil@kyndryl.com

Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. Resolves problems and performs IMACs within Service Level Agreement objectives (SLA), and completes all related administrative duties. Understands the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver you're a technology hero.

Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.

Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft.

At Kyndryl, were all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. Youre empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization Kyndryl is dedicated to your professional journey.

Job Qualifications

Youre good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset and are keen to drive your own personal and professional development. You are customer-focused, prioritizing customer success in your work. Finally, you are open and inclusive, naturally collaborative in how you work with others.

We are seeking an experienced AIX Administrator to provide advanced system administration, troubleshooting, and performance tuning for IBM AIX environments. This role will be responsible for managing complex incidents, designing solutions, and ensuring the stability, security, and efficiency of AIX-based systems in production and DR environments.

Key Responsibilities

1. Advanced System Administration

* Manage and maintain IBM AIX systems (LPARs, VIOS, HMC) including installation, patching, and upgrades.

* Configure and manage logical partitions, virtual devices, and storage.

* Handle filesystem management (JFS2, LVM, mirroring, VG management).

2. Incident & Problem Management

* Act as Level 3 escalation point for critical issues.

* Perform deep-dive troubleshooting for OS, network, and storage-related problems.

* Lead root cause analysis (RCA) and implement permanent fixes.

3. Performance & Optimization

* Monitor system performance, identify bottlenecks, and apply tuning recommendations.

* Implement automation for repetitive tasks using scripting (ksh, bash, Python, etc.).

4. Backup, Recovery & Security

* Manage backup solutions (e.g., Tivoli Storage Manager / Spectrum Protect).

* Plan and execute system recovery, DR drills, and failover testing.

* Apply OS hardening, patching, and vulnerability remediation in compliance with security policies.

5. Integration & Project Work

* Work closely with storage (SAN/NAS) and network teams for integrated solutions.

* Participate in migrations, capacity planning, and data center consolidations.

* Evaluate new AIX features, tools, and best practices.

Required Skills & Experience

* 8+ years hands-on AIX administration experience in enterprise environments.

* Expertise in LPAR/VIOS management, HMC operations, and AIX system tuning.

* Strong knowledge of LVM, JFS2, mirroring, paging, and performance troubleshooting.

* Experience with NIM for OS installation and patch deployment.

* Familiarity with PowerHA clustering concepts and failover testing.

* Knowledge of SAN concepts, multipathing (MPIO), and storage configuration.

* Strong scripting skills (Shell, Korn, Bash; Python is a plus).

* ITIL knowledge for incident, change, and problem management processes.

Preferred Qualifications

* Experience in PowerVM and virtualization best practices.

* Familiarity with Linux/Unix variants (RedHat, Solaris) for cross-platform support.

Soft Skills

* Strong analytical and troubleshooting skills.

* Ability to work independently and mentor junior administrators.

* Excellent communication and documentation skills.

* Comfortable handling high-pressure production incidents.

Work Environment

* On-call rotation for critical incidents.

* Flexible to work during off-hours for planned maintenance