Team Lead Collections

Responsibilities may include the following and other duties may be assigned:

As a Team Lead Collection, you will work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate.

• Executes on established department objectives and assignments which affect the immediate operation, but that also have full revenue cycle, and company-wide fiscal impact.

• Monitor all staff worklists and unit email inboxes to ensure turnaround time, aging, and dollar thresholds for all unit worklists are being maintained to achieve established targets.

• Maintain all team lead worklists at inflow, escalating issues as appropriate to supervisor.

• Work with management team to utilize various aging, reconciliation, credit, and worklist reports to realign staff priorities to achieve unit goals.

• Ensure availability to staff to provide support in resolving escalated payor inquiries, and patient complaints within required timeframes.

• Collaborating with unit Leadership and various departments within the revenue cycle to ensure the prompt resolution of escalations and customer disputes.

• Approving refunds and adjustments within a specified dollar threshold.

Required Knowledge and Experience:

• Bachelor s degree in business or accounting major is preferred.

• 8+ years of experience insurance verification in a healthcare setting or in billing and/or insurance collections.

• Experience leading a team or project and working as a subject matter expert. Demonstrated ability to prioritize work, handling daily and multiple tasks to completion within the time allotted.

• Experience with various insurance plans offered by both government and commercial insurances (i. e. , PPO, HMO, EPO, POS, Medicare, Medicaid, HRA s) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination.

• Experience with medical billing and collections terminology CPT, HCPCS and ICD-9 coding.

• Previous experience in receiving and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient financial responsibilities.

Medtronic offers a competitive Salary and flexible Benefits Package
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