Team Lead

Cognizant

3 - 6 years

4 - 8 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

compliance legal

Work Mode

Work from Office

Job Type

Full Time

Job Description

Certification/Qualification

Any graduate degree, preferably with Quality background

Competency Required

Minimum experience of 3-6 years in handling customers within service/technical fields/content moderation
Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as in English.
Ability to identify and grow talent, lead, motivate and coach direct reports
Proven ability to establish and develop effective teams, manage their performance
Proven ability to identify training needs and support development of programs
High level of integrity as demonstrated personally and professionally

Proven ability to coach in on-on-one and also in a team setting
Able to adapt quickly to changes in workflow
Proficient in conflict management
Excellent written and verbal communications skills
Comfort communicating with all levels of management via different technologies
Excellent organizational skills and detail-oriented approach to problem solving
Maintain a professional and personable demeanor at all times
Demonstrated proficiency in multitasking and prioritization
Clearly demonstrated passion for ensuring the success of Google's culture of excellence and commitment to quality and customer service
Familiarity with project management
Moderate understanding of business process improvement methods
Experience training in a classroom environment
Understanding of departmental policies and procedures

Other Requirements (Certification, etc.)

Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs if needed
Ability to manage critical situations with minimum supervision
Customer service orientation and ability to work in a team
Ability to perform in adverse situations

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.