Team lead - Claims

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.”

• In-depth Knowledge and Experience in the US Health Care Payer System.

• 2-3 years of experience in Claims Adjudication. With over 1 year of experience as a supervisor.

• Proven track record in managing processes, streamlining workflows and excellent people management skills.

• Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals.

• Circulate quality dashboards at agreed periodic intervals to all relevant stake holders

• Adhering to various regulatory and compliance practices.

• Maintaining and Ownership of reports both internal as well as for the clients.

• Presenting the data and provide deep insights about the process to the Clients as well as Internal Management.

• Managing and co- ordinating training programs.

• Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process.

Key Performance Indicators

• Ensuring that the key Service Level Agreements are met consistently without any exceptions.

• Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded.

• Work in tandem with all Business functions to ensure smooth business process.

• Retention of key team members.

Interested candidates kindly share your resumes to below number or email:

Mobile(what's app): 9840613183

Email: rajbabu.pandian@firstsource.com

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or rajbabu.pandian@firstsource.com email addresses.