Team Lead - (AR & Denial Management)

Team Lead

Key Responsibilities:

• Team Leadership & AR Management:

  Lead a team of analysts and a team coach to reduce AR aging and optimize collections.

• Denial Management:

  Provide expertise in

  AR follow-ups and denial analysis

  to maximize recovery.

• Process Oversight:

  Supervise daily team activities, track progress, and ensure SLA commitments are met.

• Quality Assurance:

  Conduct quality checks on AR follow-ups and

  Explanation of Benefits (EOB) denial analysis

  before submission to clients.

• Client & Escalation Handling:

  Respond to client queries and manage

  first-level escalations

  effectively.

• Performance Monitoring:

  Track and maintain key metrics, including

  attendance, productivity, and workflow management

  .

• Process Improvement:

  Develop and implement strategies to

  enhance productivity and quality

  within the team.

• Training & Development:

  Mentor and supervise

  analysts, senior analysts, and new trainees

  , fostering strong AR follow-up skills.

• Pilot Projects & Knowledge Transition:

  Participate in new projects, ensuring smooth knowledge transfer to the team.

• Conflict Resolution:

  Work with managers to address and resolve

  team-related concerns

  effectively.

• Hands-on AR Work:

  Support

  follow-up tasks

  when required to ensure efficiency and completion of workflows.

• Trend Analysis:

  Identify patterns within portfolios to aid in

  collections optimization

  and drive better outcomes.

Mandatory Skills & Qualifications:

• Experience:

  Minimum 7

  + years in AR follow-ups, Denial Management, or Revenue Cycle Management (RCM)

  .

• Leadership:

  Strong mentoring and team management skills.

• Communication:

  Excellent verbal and written English proficiency.

• Detail-Oriented:

  High attention to accuracy and process compliance.

• Problem-Solving:

  Ability to multitask and handle multiple responsibilities effectively.

• Analytics:

  Strong analytical skills with a results-driven mindset.

• Process Improvement:

  Keen eye for

  enhancing workflows and quality standards

  in AR management.

• Industry Knowledge:

  In-depth understanding of

  healthcare RCM and insurance processes

  .

Preferred Skills:

• Strong problem-solving abilities.
• Experience in training and mentoring team members.
• Proficiency in

  Microsoft Office (Word, Outlook, Excel).

• Excellent in MS Excel, Power Bi,

  MS PPT, other applications of MS Office

  .

• Very good in

  Reports Creation

  and Submission.
• Excellent

  Communication

  and Accent and experience in handling

  US clients

  and

  Providers

  .

Share your resume along with your last three months' pay slips via you can also email the CV to hr@acpbillingservices.com

Work Location:

Land Mark: Next to ICICI Bank Madhavaram Branch.