Team Lead After Sales

Role Overview: You will be responsible for supporting After Sales of TSK Products, with a specific focus on the Accessories Business & Retrofits. As the single point of contact for Regional FSEs and the TSK Factory (Japan), you will handle Service & Application issues and maintain critical items in stock for immediate support/supply. Key Responsibilities: - Collaborate and coordinate with regional and internal teams to streamline operations and communication. - Consolidate regional requirements and coordinate orders for accessories, spares, and upgrade kits. - Focus on achieving monthly and yearly billing targets. - Enhance lead generation and improve webshop quotation rates and purchase order (PO) conversion rates. - Ensure fast-moving stylus and spares are maintained in stock to prevent delays in service and support. - Provide technical guidance to Field Service Engineers. - Handle warranty issues for TSK products efficiently. - Assist in TSK projects from component study to fixture concept development. - Perform I base forming and coordinate upgrade quotes, negotiations, and order bookings in CRM. - Maintain the price list for TSK spares and accessories. - Stay updated on technologies and products to provide accurate technical guidance. Qualifications Required: - Must hold a Diploma / Bachelor's degree in Mechanical/Mechatronics. - 7+ Years of Experience in the Service Industry, with experience in managing a team being an added advantage. - Other skills required include being presentable, fluent in English & Hindi.,