TATA Croma Store Sales Executive

Role & responsibilities

Job Title: Customer Service Specialist (CSS)

Band: L1

Reports to

Key Responsibilities:

1. Customer Service

   :
• Greet customers in a friendly and approachable manner.
• Assist customers in finding products and answering questions about product features, pricing, and availability.
• Provide product demonstrations, if applicable.
• Handle customer complaints or issues professionally, escalating them to management if necessary.

2. Sales

   :
• Actively promote store products and services to meet and exceed sales goals.
• Cross-sell and upsell products to maximize sales opportunities.
• Stay informed about current promotions and discounts to communicate with customers effectively.
• Process sales transactions at the register, including handling cash, credit, and other forms of payment.

3. Merchandising & Inventory

   :
• Assist in stocking shelves and organizing product displays.
• Ensure that merchandise is displayed neatly and attractively.
• Monitor inventory levels and notify management when items need to be reordered.
• Assist in periodic inventory counts as needed.

4. Store Maintenance

   :
• Keep the store clean, tidy, and well-organized.
• Ensure aisles and displays are free from clutter and hazards.
• Report any store maintenance or safety concerns to management.

5. Teamwork

   :
• Collaborate with team members and management to create a positive work environment.
• Participate in staff meetings and training sessions as required.

6. Other Duties

   :
• Perform other tasks as assigned by management to support store operations.

Key Qualifications:

• High School (10+2) / Diploma or equivalent
• Customer service or retail experience (preferred)
• Strong communication and interpersonal skills
• Ability to work flexible hours, including weekends, and holidays
• Basic math skills for handling transactions and counting inventory
• Ability to stand for extended periods and lift moderate weights (depending on store requirements)