TA Ops SME

Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs.

Core Duties and Responsibilities

• To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.
• Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment.
• Analysis of key quality date to establish coaching priorities across team.
• Act as a point of reference for the team.
• Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.
• Work alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.
• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
• Support the team deliverable by undertaking a range of roles and tasks when required.
• Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• Your business shift hours and holiday calendar will be aligned based on your project allocation, ie UK or US.
• Achievement of agreed service standards. Motivation and efficiency of team members.
• Development of knowledge, competence and skills of self and team.
• Adherence to procedures, policies and Integrated Management System requirements.
• Quality of recommendations for continuous improvement.
• Effectiveness of change management and communication.
• Effective communication with team stakeholders.

Competencies and Experience

• Prior Transfer Agent or Securities Industry experience within the financial market.
• Deliver quality to our customers.
• Drive to improve results and standards by working together as a team
• Taking ownership and responsibility, Exhibit exceptional leadership skills
• Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
• Explains the reasoning behind what is being said to ensure understanding and acceptance.
• Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
• Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
• Plans, co-ordinates and controls the work and resources of the team.
• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
• Excellent verbal, written, and interpersonal communication skills
• Give constructive feedback in order to identify individual s development needs.
• Maintain consistency and fairness throughout the process.
• Has a very good understanding of the Group s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
• Able to assess the impact of change on products, systems, processes and people.
• Develop and maintain relationships with key contact in all relevant areas.
• Should have good understanding of the business environment in which Equiniti operates and of industry best practice.
• Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti s business and overall aims, including relevant IT industry developments.
• Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
• Ability to multi task and meet deadlines while working in a fast paced, high volume environment
• May require the need to travel to other locations.
• Willing and able to work extended hours as needed.

Benefits:

• Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
• 3 days of additional leaves on above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents Parents
• Cab transport for staff working in UK US shift
• Accidental Life cover 3 times of concerned CTC

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