Job
Description
POSITION SUMMARY STATEMENT: The Systems Engineer II is focused on the design, construction, testing, implementation, and optimization of infrastructure systems. DETAILED RESPONSIBILITIES/DUTIES: Level II Investigates and resolves Level 1 and Level 2 problems in infrastructure. Applies standard tools to analyze, identify and resolve technical problems. Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems. Performs high level analysis of complex network system integrations. Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure. Engineers SA-related solutions for various minor projects and operational needs Contributes to and maintain system standards. Researched and recommend innovative, and where possible automated approaches for sys admin tasks. Serves as an issue point for level 1 problem or incident management. Analyzes performance problems and recommend solutions to enhance functionality, reliability and/or usability. Provides Level 2 support per request from end users. Investigates and troubleshoots complex issues. Repairs/recovers from hardware and software failures; coordinate and communicate with impacted end users. Generates periodic performance reports to assist in operational efficiency. Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required. Prepares reports and presentations as requested or necessary within GTS. Rotational ON-CALL support during weekends to support 24/7 operations. Patching Linux systems. Providing production support and assist projects wherever Linux team help required. Qualifications: Skills: Required Strong communication skills Strong problem solving, analysis skills. Experience with monitoring, reporting, management, and optimization tools regarding systems Strong passion for technology and ability to know the latest. Familiarity with automation tools preferred Ability to design and implement high-availability and disaster recovery solutions. Expertise in ITIL and Services Management Principles Certificates / Training: Preferred: ITIL v3 Foundational+ certification, Redhat Certified Systems Engineer (RHCE) Experience: Level II 3+ years systems engineering Preferred: 5+ years of IT experience Education: Required Bachelors in Information Technology or equivalent Principles Related Competencies: Ethical Follows policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, clarity, and open communication; Is aligned with organizational direction Collaborative Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team s results; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Teammate) Demonstrates modesty and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good collaborations; Values Distributors and teammates. Drives Innovation Contribute through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation. Delivers Change Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments. Qualifications Please review EMEAI Description box
