Job
Description
Visa is currently seeking a Support System Analyst to play a critical role in Corporate Technology Support (CTS) organization, which is responsible for global Customer Service, including end-user support and issue troubleshooting and resolution for all users of the Oracle eBusiness Suite and SAP Ariba. Excellent business and systems analysis, critical thinking, internal controls understanding, seamless coordination and communication skills are crucial for this role. Must also be self-directed and comfortable in multi-tasking, disciplined, and adaptable to change. Provide strong hands-on technical expertise and technical leadership in Finance and Procurement ERP Systems, at the core of which is the Oracle e-Business Suite system and SAP Ariba. Liaise with internal business (such as finance, sourcing, internal audit) and IT groups (such as database administration, infrastructure support, development) in performing support activities, system configuration and standard Oracle functionality analysis for enhancement requests. Interface with external software vendors for product issue troubleshooting and resolution initiating Oracle Service Requests as necessary, as well as SRs with other 3rd Party Vendors. Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties. Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement. Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls. Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role. This is a hybrid position. Expectations of days in the office will be confirmed by your Hiring Manager. Basic Qualifications: Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications: Bachelors degree, OR 3+ years of relevant work experience A total of 3-7 years of System Analyst experience supporting
