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Job Description Key Responsibilities: Perform impact analysis on database and configuration changes. Subject matter expert in Support tooling and processes Expansive solution knowledge that crosses multiple solution teams Alignment to organization or venue wide inititiatives and projects Guide clients through current workflows, upgrades, system changes, and enhancements. Resolve complex issues in a timely manner, mentor new associates and provide SME advice. Comprehensive understanding of Millennium foundation, build, and integration points Should have working knowledge on CCL (Cerner Command Language), Discern Explorer, Discern Visual Developer, and Olympus. Perform complex troubleshooting investigations, document notes, and knowledge articles. Responsibilities This role/position will play a key role, in providing quicker resolution to the requests logged by our International Customers. Sr. Solution Architect will not just guide our Oracle Health Customers on solution and workflow improvement but will also steer the Production Support Team and enable them to adhere to Organizational KRs such as Responsiveness KPI, adhering to the SLA contract and Customer satisfaction for our Oracle Health Client. Additional information This position would be supporting Pharmacy product/solution of Oracle Health for our International Customers. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
