Job
Description
General Functions and Outcomes Installs and configures computing systems and/or support software in support of business processes and objectives. Accountable for researching and solving highly complex software issues and collaborates with vendors and other support teams in regards to product or Infrastructure problems. Performs hardware installation and configuration; operating system and support software installation, upgrade, and patches; performance tuning; and documentation. Researches, analyzes, and submits analysis and recommendations for software development, enhancement, replacement, or purchase. Administers the integration of licensed and/or in-house developed applications and writing programs and/or scripting to integrate with other systems. Participates in the research and estimating of proposed work. Responsible for initiating process and system improvements and monitoring industry trends. Provides support and coordination in the effective administration of computing systems and support software. Directs and takes actions to ensure maximum systems availability. Provides technical training to team or Business partners through training sessions. Acts as a consultant to manage, configure, implement, monitor, identify, diagnose, resolve problems, and perform analysis in relation to the integrated IT environment and software. Demonstrates knowledge in networked computing structure and architecture. Prepares and/or directs program, system, operational, and User documentation. Prepares individual work plans and reports activities, tasks, milestones, deliverables, schedules, and status reports, as appropriate. Works as an active team member for joint success of a project, taking responsibility, and providing timely updates for, assigned action items and deliverables. May be required to maintain professional working relationships with vendors. Focuses on the operational activities that ensure maximum availability and reliability of the supported platform/technology. Uses common system maintenance tools, without assistance. Provides leadership and mentoring to other team members. Uses crossover knowledge into other technical disciplines, which facilitate the understanding, coordination, and communication between technical areas. Adapts to new technology and methodologies. Citrix-Specific Responsibilities: Maintaining and managing Citrix applications. Installing and updating Xenapp farms. Designing and planning Citrix CVA environments. Developing the infrastructure that the Citrix farms run on. Troubleshooting and fixing any technical issues related to Citrix applications. Installing and optimizing Windows server environment. Managing Windows systems. Training users and employees on how to use Citrix applications. Supervising Citrix server farms. Analyzing errors. Ensuring smooth operation. Providing innovative solutions. Providing business support. Coordinating, implementing, and communicating any system changes that are to be made.
