System Support Engineer

You have an excellent opportunity for the profile of System Support Engineer in Bandra BKC with a salary range of 3-4 LPA. As a System Support Engineer, you will be responsible for handling and addressing daily L1/L2 and technical support calls from client users. Your duties will include basic troubleshooting of the application, monitoring for performance-related issues, installing and configuring application updates, developing professional relationships with co-workers and clients, logging and updating issues in the support ticketing system, and addressing user tickets within the given SLA. To excel in this role, you should have the ability to understand the application and related business processes and user requirements. You must possess good working knowledge of IIS, SQL queries (SQL Server), Windows services, console applications, .Net application settings, configurations, operating systems, database operations with SQL Server, T-SQL, stored procedures, and Web APIs. Being customer-focused with good written and spoken English communication skills, a learning attitude, and flexibility to work on Sundays, holidays, and rotational shifts are essential for this position. Additionally, Arabic speaking skills will be considered an added advantage. If you are interested in learning more about this opportunity, please contact us at 7039030614 or email us at sbs.hraarti@gmail.com. Thank you.,