System Support Engineer

Role/Department Description:

Responsibilities:

• 20% Plan, deploy and implement enhancements in the systems engineering environment.
• Ensure that systems engineering projects are deployed in a timely manner for FactSets

applications.

• 20% Serve as a point of escalation to troubleshoot, debug, and tune various systems related

issues.

• Last resort escalation to ensure that FactSet’s systems are running with acceptable levels of

performance.

• 20% Respond to systems related engineering requests and incidents
• Ensure that systems adhere to the uptime that FactSet’s internal and external products

require.

• 10% Provide pre-scheduled 24/7 on call support on a rotational basis.
• Ensure emergency systems situations are responded to in a timely manner.
• 10% Develop, implement, and review processes and scripts
• Automate various systems processes and workflows for internal consumptions.
• 20% Personnel Management of direct reports and resources.
• This includes hiring and training. Ensure that team is fully staffed and prepared to meet the

evolving demands of their role.

• Ensure proper project allocation and outline escalation paths for all issues.

Required Skills:

• Deep understanding of systems engineering technologies from the design stage through to

implementation and support.

• Need to be able to drive projects from a technical perspective and fully understand

ramifications of various design decisions.

• Communication We regularly communicate with internal and external stakeholders
• Time management Need to balance many incoming requests and prioritize appropriately
• Project Management Project proposals, planning and execution
• Visio, Excel, Word, PowerPoint Technical documentation
• Ability to quickly absorb and adapt to new technologies and challenges Technology is

constantly changing and we must keep innovating to stay ahead of the curve