Posted:6 days ago|
Platform:
Work from Office
Full Time
1. Monitor hardware, software, and network components for anomalies and potential issues.
2. Respond to alerts and notifications, investigating and resolving incidents promptly.
3. Collaborate with cross-functional teams to escalate and address critical issues.
4. Diagnose and troubleshoot technical issues related to infrastructure, applications, and network connectivity.
5. Collaborate with system administrators, network engineers, and application support team to ensure a coordinated response to issues.
6. Share knowledge with team members and contribute to training initiatives.
1. MS office tools, Excel functions, ITIL service model
2.Postman, API, Ticketing tools (Service now)
2-4 years of experience in Production Application Support
Bachelors degree in computer science or a related field
Kintetsu Global IT
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