Home
Jobs
Companies
Resume
Whitepaper Solutions logo

System Engineer

2 - 5 years

3 - 5 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

Apply

Skills Required

IVR Nice acd Genesys

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact routing, IVR (Interactive Voice Response), scripting, and other system components. 3.Integrate NICE InContact with CRM systems, workforce management tools and other business applications. 4. Conduct training sessions for end-users and administrators. 5. Develop and maintain training materials and system documentation. 6. coordinate project timelines, deliverables and milestones with internal stakeholders and external vendors. Interested can share resume @ Srishankari.m@whitepapersol.com Contact: 8300145827

More Jobs at Whitepaper Solutions

Sap Fico Team Lead || Bangalore

Bengaluru

8 - 13 yrs
|

INR 25 - 35 Lacs

SAP ABAP Integration Azure || Remote || WFH

Bengaluru

5 - 10 yrs
|

INR 10 - 16 Lacs

Servicenow Developer || Remote || WFH

Bengaluru

7 - 12 yrs
|

INR 30 - 40 Lacs

Kinaxis RapidResponse Technical Consultant Remote WFH

Bengaluru

5 - 10 yrs
|

INR 0 - 0 Lacs

PLSQL Developer || Virtual Drive 22nd March

Navi Mumbai, Mumbai, Mumbai (All Areas)

2 - 7 yrs
|

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Ivr Interview Now

My Connections Whitepaper Solutions

Download Chrome Extension (See your connection in the Whitepaper Solutions )

chrome image
Download Now
Whitepaper Solutions
Whitepaper Solutions
whitepapersolutions.com

Blockchain & Cryptocurrency Consulting

Crypto City

10-50 Employees

8 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    Chief Technology Officer

RecommendedJobs for You

Siemens logo

System Engineer

Siemens

Gurugram

Siemens logo

System Engineer

Siemens

Gurugram

Pyramid It Consulting logo

System Engineer

Pyramid It Consulting

Hyderabad, Pune, Bengaluru

System Engineer

BAAR Technologies

Mumbai

System Engineer

Shashwath Solution

Chennai, Tamil Nadu, India

System Engineer

www.alliedmedia.com

Mumbai, Maharashtra

Manastu Space logo

System Engineer

Manastu Space

Navi Mumbai, Maharashtra, India

GTT Communications logo

System Engineer

GTT Communications

Pune

Larsen & Toubro (L&T) logo

System Engineer

Larsen & Toubro (L&T)

Chennai

Netsweeper logo

System Engineer

Netsweeper

India