Job
Description
Job Title: Systems Administrator Job Summary: We are seeking a skilled Systems Administrator to design, implement, and manage IT infrastructure and support services The ideal candidate will have experience in Identity and Access Management (IAM), IT security, cloud platforms, and automation tools such as Terraform You will collaborate with security, infrastructure, and application teams to enhance IT policies, automation, and integrations while providing technical support across the organization Key Responsibilities: System Administration & IT Infrastructure: Deploy, configure, and maintain IT systems, including servers, networks, and cloud environments Implement and manage IT security policies to protect systems and data Monitor system performance, troubleshoot issues, and ensure high availability Automate system administration tasks using scripting and Infrastructure as Code (IaC) tools like Terraform Manage patching, updates, and software deployments IAM Administration & Security Compliance: Design and implement IAM solutions, including user provisioning, SSO, MFA, and RBAC Integrate IAM solutions with enterprise applications, cloud platforms, and directories (OKTA) Ensure compliance with security frameworks (SOC2, ISO 27001, NIST, etc ) Conduct audits, monitor access logs, and respond to security incidents Technical Support & Collaboration: Provide Tier 2/3 technical support, resolving escalated IT service requests Assist with remote troubleshooting and user support using remote access tools Collaborate with IT teams (network, security, systems) to address and resolve complex technical problems Document all troubleshooting steps and solutions in the IT support ticketing system Provide guidance and mentorship to Tier 1 support staff Maintain and update IT knowledge base articles, FAQs, and support documentation Assist in onboarding and provisioning IT resources for new employees or company expansions Stay updated on the latest technologies, tools, and industry best practices Required Skills & Experience: 3-5+ years of experience in IT system administration and support Experience with IAM solutions, including OKTA (SSO, MFA, SCIM provisioning, and identity governance) Proficiency in IT security best practices and compliance frameworks Experience with cloud environments (AWS, Azure, GCP) and securing cloud identities Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts Scripting experience in Python, PowerShell, or Bash is a plus Strong analytical, troubleshooting, and problem-solving skills Preferred Qualifications: OKTA Certified Administrator / OKTA Certified Developer certification Experience with CI/CD pipelines, Git, and DevOps workflows Knowledge of Privileged Access Management (PAM) solutions Experience in implementing Just-In-Time (JIT) access Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience) Experience with IT ticketing systems (e g , ServiceNow, Zendesk, JIRA, etc ) Excellent problem-solving skills and attention to detail Strong communication skills, both verbal and written, to explain complex issues to non-technical users Ability to prioritize and manage multiple tasks simultaneously Strong customer service orientation and interpersonal skills
