System Administrator

Job Summary

Synergy Group

This role involves handling ITSM processes, managing hardware/software/network troubleshooting, and ensuring high availability of IT systems for Synergy Groups diverse operational needs, including maritime and shore-based teams.

Key Responsibilities

1. IT Support & Operations

• Provide

  L1 and L2

  IT support for office systems, networks, and applications.
• Monitor, troubleshoot, and resolve hardware, software, and network issues within defined SLAs.
• Configure and maintain desktops, laptops, printers, and other IT peripherals.
  

2. Incident, Service Request & Escalation Management

• Manage IT ticketing system (

  Freshdesk or equivalent

  ) to log, track, and resolve issues.
• Escalate unresolved issues to L3, infrastructure, cybersecurity, or cloud teams.
• Coordinate with vendors and service providers for hardware/software repairs.
  

3. IT Systems Administration

• Manage

  Microsoft 365, Exchange, SharePoint, Active Directory

  , and VPN user accounts.
• Administer user access, permissions, and security settings.
• Perform routine system maintenance and backups.
  

4. IT Process Improvement

• Suggest automation or self-service solutions to improve efficiency.
• Identify recurring IT issues and work on preventive measures.
  

5. Compliance & Documentation

• Ensure compliance with

  IT security policies

  , GDPR, and company standards.
• Maintain IT asset inventory, license tracking, and software compliance records.
• Document IT configurations, troubleshooting steps, and procedures.
  

Required Qualifications & Skills

Technical Skills

• Strong knowledge of

  Microsoft 365, Exchange, SharePoint, Active Directory, VPN

  , and basic network troubleshooting.
• Experience with ITSM tools like

  ServiceNow, Jira, Freshservice

  .
• Understanding of cybersecurity basics and IT compliance requirements.
• Familiarity with remote desktop solutions,

  Azure/AWS

  , and basic automation tools.

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
  

Preferred Certifications

• ITIL Foundation Certification

  (Preferred)

• Microsoft 365 Certified: Modern Desktop Administrator

• CompTIA A+ / Network+

  or equivalent

Experience

• 58 years

  in IT support/system administration roles.
• Experience in the

  maritime industry

  or multi-location IT support is an added advantage.