System Administrator, NOC

We are looking for a skilled System Administrator to join our NOC team. The successful candidate will be responsible for managing and maintaining our infrastructure, ensuring high availability and performance.

• Monitor cloud infrastructure and perform level 1 and level 2 troubleshooting.

• Configure and manage various monitoring tools.

• Perform Windows patching and vulnerability remediation.

• Troubleshoot infrastructure issues and Active Directory access.

• Develop and implement automation solutions.

• Provide analysis and insights to various teams.

• Create, operationalize, and manage NOC Standard Operating Procedures (SOPs), including quarterly reviews and adjustments.

• Perform system health checks and maintain related reports and communications.

• Participate in stand-up meetings, conference calls, bridge/incident calls, documentation, and Root Cause Analysis (RCA) preparation.

• Implement and maintain security measures.

• Collaborate with other IT teams to ensure seamless operations.

• Lead troubleshooting efforts for complex issues.

• Perform advanced system maintenance and upgrades.

• Mentor and train junior administrators.

• Investigate issues outside of defined SOPs.

• Execute corrective actions identified during post-incident reviews and RCA.

• Identify and resolve performance bottlenecks as part of NOC.

• Develop and implement automation solutions to streamline NOC operations using Terraform, GitHub, and Ansible.

• Collaborate with cross-functional teams to identify automation opportunities and improve operational efficiency.

• Maintain and update automation scripts and configurations to ensure optimal performance and reliability.

• Monitor and troubleshoot automation processes to quickly resolve any issues.

• Document automation workflows and provide training to team members as needed.

• Apply SRE principles to enhance system reliability and performance.

• Utilize PowerShell scripting to automate routine tasks and improve system management.

• Bachelors degree in computer science or a related field.

• 5+ years of experience in monitoring tool configuration and system administration.

• 2+ years of experience in Windows/Linux troubleshooting and patching.

• Proven experience with Terraform, GitHub, and Ansible.

• Knowledge of Site Reliability Engineering (SRE) principles.

• Proficiency in PowerShell scripting.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork abilities (verbal and written).

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Experience with diagnostic and monitoring tools such as SolarWinds, Dotcom Monitor, Datadog, Nagios, Prometheus etc.

• Flexibility to provide on-call support during weekends if required and adapt to a constantly changing environment.

• Experience with Windows server patching tools such as Ivanti, Endpoint Central, etc.

• Experience leveraging agile methodologies (e.g., Scrum Ban) to manage project work.

• Familiarity with the healthcare/health insurance industry.

• Familiarity with service desk platforms (e.g., JIRA, Remedy, ServiceNow).

• Ability to review vulnerability reports and prioritize vulnerabilities for remediation based on severity/impact.

• Highly collaborative attitude with a team-oriented mindset.

• Relevant certifications (e.g., AZ-900, ITIL, CCNA, Datadog, SolarWinds).