System Administrator

Job Summary:

We are seeking a skilled System Administrator with strong hands-on experience in macOS systems (MacBooks), Wi-Fi Access Points, and basic firewall configurations. The ideal candidate should be capable of handling user device management, network troubleshooting, and Level 1 to 2 support for security and connectivity issues across various enterprise environments.

Key Responsibilities:

• Manage, configure, and troubleshoot MacBook devices including software installations, updates, security policies, and user access.
• Handle Wi-Fi Access Point configuration, monitoring, and optimization (Cisco, Aruba, Ubiquiti, or similar).
• Perform basic firewall administration such as port forwarding, policy review, URL filtering, and troubleshooting.
• Provide end-user IT support for desktops, laptops, printers, and mobile devices.
• Manage asset inventory, patch updates, system backups, and endpoint compliance.
• Monitor and resolve network connectivity issues across wired and wireless infrastructure.
• Maintain user accounts, permissions, and profiles in Active Directory or similar systems.
• Assist in onboarding/offboarding IT setups for employees.
• Work closely with L3/Network Security team for escalated firewall and network tasks.
• Maintain documentation for system procedures, network diagrams, and access logs.

Required Skills & Qualifications:

• 2 years of proven experience in macOS system administration.
• Hands-on with Enterprise Access Points deployment, troubleshooting, and user connectivity.
• Knowledge of basic firewall functions (FortiGate, Sophos, Cisco ASA, or similar).
• Familiarity with VPNs, IP address management, and DNS/DHCP troubleshooting.
• Good understanding of security best practices for endpoints and networks.
• Strong problem-solving and communication skills.
• Experience with remote tools like JAMF, TeamViewer, AnyDesk, or MDM solutions is a plus.