Syndrome NewEdge - Solution Architect - Video Conferencing Technologies

Description Responsibilities

• Work with Telepresence and Video Conferencing technologies and solutions.
• Design IPT (IP Telephony) solutions from both presales and post-sales viewpoints.
• Handle escalations from the Voice Implementation Team and provide solutions.
• Design and prepare detailed Bill of Materials (BoM) as per customer requirements.
• Create High-Level Design (HLD) and Low-Level Design (LLD) architecture documents.
• Implement and support
• Cisco Unified Communication Manager (CUCM) 8.5 and 7.1 on UCS Server
• Cisco Unity Connection 8.5
• Cisco IP Contact Center Express (UCCX) integration with CUCM
• Cisco Unified Communication Manager Express (CME)
• Cisco Unity Express
• Cisco Voice Gateways
• Cisco IP Phones (6900, 7900, 9900 Series)
• Tandberg and Polycom video endpoints
• Configure and deploy Cisco Routers and Switches.
  

Preferred Knowledge & Skills

• Strong understanding of WAN, LAN, and QoS.
• Excellent client management and issue resolution skills.
• Strong analytical, debugging, and troubleshooting expertise.
• Excellent communicationoral, written, and presentation skills.
• Cisco certifications such as CCVP, CCIE Collaboration, or any other Cisco-related certifications are highly preferred.
  

Required Technical Expertise

• Deep expertise in Cisco Call Manager (latest and legacy versions).
• Hands-on experience in Cisco Collaboration Suite and IP Telephony deployments.
  

Department :

Experience Required :