Posted:1 day ago|
Platform:
Work from Office
Full Time
Resource must have 8 to 10 years of experience in the Switch Applications and 3-4 years of experience with TANGO. • Oversee system health, configurations, and upgrades of Lusis Tango. • Analyze high-impact incidents; lead root cause analysis and post-mortems. • Maintain configuration baselines, documentation, and change control records. • Coordinate with Lusis vendor for advanced troubleshooting and updates. • Lead, mentor, and manage the team. • Coordinate support shift rotations, incident response, and service delivery. • Define and track KPIs/SLAs for system uptime, issue resolution, and support quality. • Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders. • Contribute to the Tango platform roadmap (capacity, scaling, modernization). • Drive automation and monitoring improvements (e.g., self-healing, proactive alerting). • Ensure compliance with internal security, risk, and audit requirements. • Familiarity with databases (MySQL), log analysis, and transaction tracing. • Expert in Linux, including scripting and process management."
Accion Labs
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