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Switch Applications (TANGO) Accion Labs

8.0 - 13.0 years

10 - 17 Lacs

Chennai

Work from Office

Resource must have 8 to 10 years of experience in the Switch Applications and 3-4 years of experience with TANGO. • Oversee system health, configurations, and upgrades of Lusis Tango. • Analyze high-impact incidents; lead root cause analysis and post-mortems. • Maintain configuration baselines, documentation, and change control records. • Coordinate with Lusis vendor for advanced troubleshooting and updates. • Lead, mentor, and manage the team. • Coordinate support shift rotations, incident response, and service delivery. • Define and track KPIs/SLAs for system uptime, issue resolution, and support quality. • Liaise with cross-functional teams: infrastructure, development, QA, and business s...

Posted 4 months ago

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