SW Support Engineer

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

Job Title: L3 SW Support Engineer I

About the Company:

An opportunity has arisen in the Retail organization for an experienced development/support engineer to join our team.

Working Hours:

Position Summary Key Areas of Responsibility:

• Resolve customer-impacting incidents

  with a focus on identifying root causes.

• Support a state machine-based C/C++ application stack

  that leverages OPOS hardware interactions, API, and MQTT-based calls to other parts of the stack.

• Manage workload

  to meet contractual SLA s.

• Work directly with NCR support development teams and 3rd Party Vendors

  to resolve issues.

• Maintain knowledge database and known errors

  .

• Detect, investigate, recreate, and raise defects

  . Track defects through internal systems and turn around fixes for production issues. This includes analyzing logs and source code to pinpoint the exact area of failure prior to raising for development fixes.

• Escalate both internally and externally

  when required in accordance with defined escalation paths.

• Draw from a large pool of diverse resources or information

  ; develop new approaches for situations in which standard approaches do not apply; adjust to multiple demands, shifting priorities, ambiguity, and rapid change; accept and adapt to new or alternative approaches.

• Mentor L1 and L2 Support Technicians

  , write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, leverage opportunities for continuing education.

Basic Qualifications/Skills:

• Bachelor s Degree

  (Computer Science or similar).

• A minimum of 3-5 years in a senior technical support role

  is required, providing support to the Retail industry (highly desirable).

• Exceptional customer service skills

  (soft skills), ability to be persuasive/assertive while maintaining a professional demeanor.

• Solid skills in producing a clear, accurate, and concise problem statement

  , in gathering/analyzing data, and in recording high-quality and sufficiently detailed case notes. Solid troubleshooting skills and proficiency in using related tools and technologies.

• Excellent time management skills

  and the ability to organize your personal workload to meet objectives.

• Experience with blind troubleshooting

  (logs only) as well as fault recreation and problem management.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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