SVC.Power Generation Field Service Technician

Job Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer s site. Technical Skills: Diagnostics Application: Ability to translate customer complaints into a troubleshooting plan, use specialized tools, and validate repairs. Electronic Service Tool Application: Proficient in using electronic diagnostic tools and interpreting results to guide repairs. Engine Systems Interactions: Ability to analyze internal and external electrical and mechanical system interactions for diagnosis and repair. Power Generation Systems Knowledge: Strong understanding of power generation system operations, including switchgear, controls, and uninterruptible power supply (UPS) integration. Product Repair and Maintenance: Expertise in repairing and maintaining mechanical/electrical products following established guidelines and standards. Service Documentation: Ability to create and verify customer, equipment, and technical records for accuracy in service management systems. Technical Escalation: Capability to identify and escalate technical issues while maintaining efficiency in response and resolution. Value Diversity: Recognizing and appreciating diverse perspectives to foster a collaborative work environment. Competencies: Communication: Ability to develop and deliver clear, effective communication tailored to various audiences. Customer Focus: Strong customer relationship management skills, ensuring solutions meet client needs. Developing Talent: Ability to mentor and train technicians and apprentices to enhance their skills and competencies. Complex Problem-Solving: Capacity to analyze large amounts of information and make sound decisions in troubleshooting and repairs. Conflict Management: Skilled in resolving conflicts effectively while maintaining professional relationships. Self-Development: A proactive approach to learning and career growth. Health and Safety: A strong commitment to safety standards, risk mitigation, and compliance with all policies and procedures. Essential Qualifications Experience: Strong knowledge of Diesel Generator (DG) sets and controllers. Expertise in CPCB4+ DG set architecture. Experience with High Horsepower (HHP) DG set operation and maintenance. Experience in dealership handling. Proven ability to manage major key customers and corporate clients.