Support Team Executive

About Us

At Gourmet Glide Private Limited, we believe life should be simple, convenient, and connected. That’s why we created MyRider — a super app offering food delivery, on-demand delivery, parcel services, and taxi rides. Our mission is to empower local stores, restaurants, and service providers by giving them the tools to grow in today’s digital world.

Role Overview

We are looking for Support Team Executives to manage smooth communication between customers, delivery partners (riders), and restaurant/vendor partners on the MyRider platform.
This role is primarily office-based, focusing on coordinating orders, handling support calls, resolving issues, and ensuring a seamless delivery experience for all stakeholders.

Responsibilities

• Handle inbound and outbound calls with restaurants, delivery partners, and customers.
• Monitor ongoing orders and proactively coordinate between restaurants and riders to ensure timely delivery.
• Address and resolve order-related issues, including delays, cancellations, or special requests.
• Update order status and communication logs in internal systems in real time.
• Escalate unresolved issues to relevant departments promptly.
• Maintain high-quality customer service standards and ensure smooth daily operations.
• Support team in preparing daily operation reports and delivery summaries.

Required Qualifications and Skills

• Bachelor’s degree in any field (preferred).
• 0–1 year of experience in customer support, operations, or communication roles.
• Excellent communication skills in English and Hindi.
• Strong problem-solving attitude and ability to handle pressure situations.
• Basic computer knowledge and ability to work with order tracking systems.
• Willingness to work in shifts, including weekends or evenings if required.

What We Offer

• Competitive salary + work from home flexibility.
• Opportunity to work in a fast-growing tech startup environment.
• Hands-on exposure to real-time delivery and customer experience operations.
• Career growth opportunities in operations, support, and management.

Location - Haryana

Share your CV at - hrmyrider@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Work from home