Support Platform Specialist, gUP

Google Inc

0 years

4 - 8 Lacs

Hyderabad Telangana India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

JavaScript) Project management Engineering degree or equivalent experience Technical Troubleshooting Client-side web technologies

Work Mode

On-site

Job Type

Full Time

Job Description

Minimum qualifications:

Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
Experience in coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience in technical troubleshooting and managing internal/external partners or customers.

Preferred qualifications:

Master's degree in Engineering, Computer Science, Business, or a related field.
Experience in configuration management and project management.
Experience working with a cross-functional team.

Responsibilities:

Own the support configuration and systems administration for a set of products through the usage of advanced admin tools and code-based rules systems.
Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
Investigate and troubleshoot support platform and escalation channel issues, ensuring adherence to a high-quality experience through detailed implementations.
Drive improvements to the support systems through new processes, feature advocacy, and documentation.

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