Support Lead

Support Lead L2

Experience:

Salary :

Preferred Notice Period

Opportunity Type:

Placement Type:

(*Note: This is a requirement for one of Uplers Clients)

Must have skills:

SQL, AWS or GCP OR Kubernetes

IDfy (One of Uplers Clients) is Looking for:

Support Lead L2 who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

We are the match if you...

Have the following experience:

• Are a Lead with 10-15 years of experience in:
• Being subject matter expert in troubleshooting technical issues related to our Cloud-based SaaS product, leveraging your deep understanding of system architecture, databases, APIs, and networking protocols
• Assisting team members in resolving escalated support tickets and complex customer issues, ensuring timely and effective resolution
• Driving the enhancement of support processes and workflows to optimize efficiency and scalability, utilizing data-driven insights and customer feedback
• Identifying recurring issues and root causes, collaborating with cross-functional teams to implement preventive measures and improve product reliability
• Experience on Cloud based applications (GCP/AWS)
• Good understanding and experience on alerting and monitoring.
• Hands-on experience of SQL

How to apply for this opportunity:

Easy 3-Step Process:

1. Click On Apply! And Register or log in on our portal

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!