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Support Lead

Telecmi Technologies

5 - 9 years

0 - 1 Lacs

Villupuram/Viluppuram

Posted:2 months ago| Platform:

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Skills Required

SAAS support lead Team Leading

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage customer escalations, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Lead a team of Customer Success professionals, providing guidance on product knowledge, process improvements, and performance management. Develop and implement effective strategies to improve customer retention rates through proactive engagement and issue prevention. Collaborate with cross-functional teams to identify areas for improvement in our SaaS platform's functionality and user experience. Analyze data to track key metrics such as churn rate, NPS scores, and CSAT ratings. Desired Candidate Profile 5-9 years of experience in managing customer success teams or similar roles within B2B software companies. Proven track record of driving successful outcomes from complex projects involving multiple stakeholders. Strong understanding of SaaS products and their applications; ability to communicate technical concepts effectively to non-technical audiences. Excellent leadership skills with the ability to motivate high-performing teams; strong problem-solving skills with attention to detail.

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Telecmi Technologies

www.telecmi.com

Information Technology and Services

N/A

11-50 Employees

29 Jobs

Key People

Ifraaz Sahabuddeen

Co-Founder & CEO
Sulaiman Shaikh

Co-Founder & CTO
Raees Shaikh

Co-Founder & COO

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Support Lead

Experience & Salary

Skills Required

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