Support Executive

About Us:

VIDUAL COMMUNICATIONS INDIA PVT LTD is a dynamic and innovative fintech company committed to providing cutting-edge financial solutions to our customers. We aim to revolutionize the way people manage, invest, and grow their money. As a growing player in the fintech space, we are looking for a creative, results-driven Content Writer to join our dynamic team and help communicate our vision to the world.

Job Title: Support Executive-PG Job Location: Bengaluru Job Type: Full-time Shift Timing: 9:30 Am to 06:30Pm

Key Responsibilities

Communicate with merchants to promote and explain services

Calling and follow up with merchants regarding onboarding and documentation

Collect and verify necessary documents as per bank requirements for both Pay-in and Payout

Coordinate with the bank for document verification and approval

Discuss commercial terms with merchants, handle the agreement process from initiation to completion

Share merchant details with the IT team for onboarding to Pay-in and Payout systems and coordinate for onboard

Coordinate with the IT team to resolve any merchant queries

Communicate with merchants to address queries and provide operational support

Share daily transaction reports with the bank and approve fund requests for all merchants

Manage BO cases raised by the bank and liaise with merchants for refunds and chargebacks

Maintain and share refund and chargeback data as required

Upload required documents to internal server on daily basis

Stay updated on industry trends and regulatory requirements to ensure compliance and inform best practices

Qualifications & Skills:

Graduate / Postgraduate in any specialization with 1+ years of experience in similar field or a related role

Strong understanding of follow up and coordination

Excellent analytical skills with a focus on detail and accuracy

Proficiency in Microsoft Excel and data management tools

Experience with payment gateway integrations and reconciliation processes

Familiarity with regulatory requirements related to financial transactions

Strong communication skills (English and Hindi), with the ability to convey complex information clearly

Proactive problem-solving mindset, with a commitment to continuous improvement

Perks & Benefits:

Competitive salary and benefits package.

An exciting opportunity to work with a forward-thinking fintech company.

A creative, dynamic, and collaborative team environment.

Opportunities for professional development and career growth.

Flexible work arrangements, if needed.

Speak with employer on +91-9997002009 or share your resume on hr@vimopay.in

Vidual