Support Executive

Support Executive Customer Support (EdTech) | House of EdTech

About Us

Key Responsibilities

• Customer Support:

  Assist learners via calls, emails, and chat to resolve queries efficiently.

• Problem-Solving:

  Address customer concerns, provide effective solutions, and escalate when necessary.

• Student Assistance:

  Guide learners on course navigation, material access, and platform usage.

• Active Listening & Engagement:

  Ensure customers feel valued through professional and empathetic interactions.

• Process Improvement:

  Identify recurring issues and suggest improvements for a better user experience.

• Team Collaboration:

  Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

• Education:

  Bachelor's degree preferred (any discipline).

• Communication:

  Strong verbal and written skills in English and Hindi.

• Customer Focus:

  Passion for helping customers with a problem-solving mindset.

• Tech-Savvy:

  Basic understanding of digital tools and learning platforms.

• Patience & Empathy:

  Ability to handle customer concerns professionally.

• Experience:

  0–3 years in a customer support role (Freshers are welcome!).

Why Join House of EdTech?

• Fast-growing EdTech Company:

  Work with a company backed by IIT Kharagpur alumni and industry experts.

• Career Advancement & Mentorship:

  Learn directly from experienced professionals and industry leaders.

• Performance-Based Incentives:

  Earn attractive bonuses and incentives based on your contributions.

• Vibrant and Energetic Work Culture:

  Be part of a team that values innovation, collaboration, and continuous improvement.

• Make an Impact:

  Help shape the future of education and empower learners across the country.