Key Responsibilities Customer Inquiries and Support: Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies. Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution. Sales Order Processing Assistance Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery. Develop and maintain order status forms to track order progress from placement to delivery. Documentation Handling And Accuracy Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy. Maintain organized records of all sales documentation for easy retrieval and reference. Account And Item Master Creation Create and maintain account master records for new customers and vendors. Establish item master records for new products, ensuring accuracy and completeness. Sample Invoice Generation Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism. Team Coordination And Support Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support. Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly. Qualifications Education: Bachelor's degree in Business Administration, Marketing, or a related field. Experience: Minimum of 1-3 years of experience in customer support, sales order management, or a similar role. Previous experience in sales order management or documentation handling is a plus. Skills and Abilities: Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities. Proficiency in using CRM software, Microsoft Office Suite (Excel, Word, Outlook), and other customer support tools. Ability to handle challenging customer situations calmly and professionally. Other Requirements: Knowledge of sales order processing and inventory management systems. Familiarity with regulatory requirements for sales documentation and E-way bills. Skills: sales order,processing,crm software,documentation handling,sales order processing,records,organizational skills,communication skills,customer support,documentation,inventory management,sales,microsoft office suite,management Show more Show less
The Business Development Executive plays a crucial role in driving the growth and expansion of the organization. They are responsible for identifying, developing, and managing new business opportunities, building strong relationships with potential clients, and contributing to the overall strategic direction of the company's business development initiatives. Key Responsibilities Identify and pursue business opportunities specifically in the fragrance segment – personal care, fabric care, air care, and industrial applications. Develop and maintain a strong pipeline of prospective clients, product categories, and ongoing projects. Coordinate fragrance sampling, feedback collection, and formulation support with internal stakeholders. Build long-term relationships with key decision-makers including marketing heads, R&D teams, and purchase departments. Create and present compelling business proposals Participate in negotiations and close deals to achieve sales targets Conduct market research to identify new trends and opportunities Attend industry events and conferences to network and promote the company's services Track sales funnel, manage project status updates, and share weekly performance reports. Required Qualifications Bachelor's degree in Business Administration, Marketing, or a related field Proven track record in achieving and exceeding sales targets Excellent communication and negotiation skills Strong business acumen and strategic thinking Ability to build and maintain relationships with clients Experience in market research and analysis Ability to work effectively in a fast-paced and dynamic environment Proficiency in CRM software and Microsoft Office suite Previous experience in business development or sales roles Strong networking and relationship-building skills Skills: crm software,relationship building,relationship management,market research,fragrance,networking,microsoft office,negotiation,communication,business development,sales
As a Customer Support and Sales Order Processing Assistant, your primary responsibility will involve handling customer inquiries and providing support via phone, email, or chat. This includes offering accurate information about products, order status, and sales policies, as well as addressing any concerns or complaints in a professional and efficient manner to ensure timely resolution. In addition to customer support, you will be assisting in the processing of sales orders by verifying order details, entering them into the system, and monitoring timely delivery. Maintaining order status forms to track the progress of orders from placement to delivery will also be part of your duties. You will play a crucial role in ensuring the accuracy of documentation by preparing invoices, proforma invoices, and other necessary documents for customer transactions. It will be essential to keep organized records of all sales documentation for easy retrieval and reference. As part of your responsibilities, you will create and maintain account master records for new customers and vendors, as well as establish item master records for new products with a strong emphasis on accuracy and completeness. Additionally, you will be tasked with generating sample invoices for customer presentations or internal purposes with a keen eye for detail and professionalism. Collaboration and teamwork are key aspects of this role, as you will closely work with the Customer Support Manager and other team members to ensure consistent service delivery and support. You will also collaborate with various departments such as sales, logistics, and inventory to facilitate smooth processing of customer orders. To qualify for this position, you should possess a Bachelor's degree in Business Administration, Marketing, or a related field, along with 1-3 years of experience in customer support, sales order management, or a similar role. Previous experience in sales order management or documentation handling is advantageous. Strong communication skills, both verbal and written, are essential for this role, with a focus on customer satisfaction. You should also demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities effectively. Proficiency in CRM software, Microsoft Office Suite, and other customer support tools is required, along with the ability to handle challenging customer situations calmly and professionally. Knowledge of sales order processing, inventory management systems, and familiarity with regulatory requirements for sales documentation and E-way bills are additional qualifications that will be beneficial for this role.,