Support Engineer - Product Support

You will work as a member of the support team at Hex Wireless Pvt Ltd, located in Vadodara, Gujarat, India. In this role, you will be responsible for collaborating with team members and individually addressing customer issues in a dynamic and challenging environment. Your key responsibilities will include providing accurate and efficient support to customers by researching and identifying solutions for software and operating system issues. You will demonstrate strong problem-solving skills and ensure timely and transparent communication with customers throughout the support process. Additionally, you will work closely with the development team to report defects and facilitate seamless communication for issue resolution. Maintaining technical documentation, supporting product software components, assisting clients with software versions, and prioritizing customer satisfaction will be essential aspects of your role. You will also collaborate with various teams to ensure the integration and deployment of updates for product performance and reliability. Furthermore, contributing to technical blogs and content creation efforts to enhance customer knowledge and support self-service initiatives will be part of your responsibilities. To qualify for this position, you should have a Bachelor's degree in Computer Science or Electronics & Communication. While freshers are welcome, a strong foundation in troubleshooting software and operating system issues is required. Excellent communication skills, both verbal and written, along with strong problem-solving abilities and a proactive approach to issue resolution, are essential. You should be able to work effectively both independently and as part of a team, possess familiarity with remote support tools, and demonstrate a passion for continuous learning and professional development.,