Support Engineer

As a Desktop Support Engineer, your primary responsibility will be to provide technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring systems, and ensuring the smooth operation of desktop environments. Your key responsibilities will revolve around hardware and software management. You will be tasked with installing, configuring, and upgrading PCs, laptops, and related equipment. It will also be your responsibility to troubleshoot any hardware and software issues that may arise, as well as install and configure operating systems and applications. Additionally, maintaining and updating computer inventory and equipment, and monitoring the performance of the company's desktop infrastructure will be crucial aspects of your role. In addition to hardware and software management, you will also be expected to provide instructions or directly set up desktop hardware, assist with the installation of computer software and operating system updates, and maintain detailed logs of support provided. You will also be responsible for resolving issues related to LAN/WAN, VoIP telephone, biometric, and AV systems connections, customizing desktop applications based on user needs, advising on software and hardware upgrades, and creating technical reports and manuals. Staying up-to-date with the latest advancements in computing technology will be essential, as you will need to train end users on new software and IT regulations, coordinate desktop changes to prevent deployment collisions, and participate in incident handling and projects related to desktop changes. When it comes to technical support, you will diagnose and resolve common issues such as network connectivity, password resets, email access, and printer problems. You will be responsible for tracking these issues from initial report to final resolution, guiding users with step-by-step instructions to resolve problems, and providing help desk support via phone, email, chat, or ticketing systems. To qualify for this role, you should have a BE or Diploma in a related field and possess a minimum of 1 to a maximum of 3 years of experience. Your ability to effectively manage hardware and software, provide technical support to end-users, and stay current with industry advancements will be critical to your success in this position.,