Posted:1 day ago|
Platform:
Remote
Full Time
Diagnose and quickly resolve a wide range of Windows applications issues.
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
Customize & configure desktop hardware to meet specifications and business standards.
Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
Strong organizational skills and ability to multi-task in a small business environment
Team players must be able to work with people within and outside of the IT department.
Customer service oriented.
Must be willing to work in shifts for 24/7 operating hours.
Infinite
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